Shipping policy

We aim to get your Archive Coffee order to you promptly and with care. If you have any questions about delivery, please contact office@archive-coffee.com with your order number.

Delivery locations and charges

We deliver throughout the UK. Available delivery options and charges are shown at checkout and will depend on the products ordered and your delivery address.

Processing and delivery times

We aim to process and dispatch orders as quickly as possible, Monday to Friday excluding bank holidays. Any product-specific lead times will be shown on the relevant product page. 

Delivery times begin once your order has been processed and dispatched. If you select a next-working-day service, your order is expected to arrive on the next working day following dispatch. 

We use trusted delivery services including Royal Mail and DPD. Delivery dates are estimates unless expressly guaranteed and may occasionally be affected by circumstances outside our control. We’ll keep you informed if a significant delay affects your order.

Separate parcels and tracking

Items in your order may be dispatched from different locations, so your order may arrive in separate parcels and on different days. Any applicable delivery charges will be shown at checkout.

Tracking information will be provided where available.

Delivery details and missed deliveries

Please check your delivery address and contact details carefully at checkout. If you spot an error, contact us as soon as possible and we’ll do our best to update your details before dispatch.

If a delivery is unsuccessful, the courier may attempt redelivery, arrange collection, or return the parcel to us or our fulfilment partner.

If an incorrect address, missed delivery or uncollected parcel results in additional redelivery costs, we’ll discuss these with you before arranging another delivery. You won’t be charged where the issue was caused by us or the courier.

Delayed or missing orders

If your order is late or is marked as delivered but hasn’t arrived, please contact us and we’ll investigate with the courier.

Damaged, missing or incorrect items

If anything arrives damaged, missing or incorrect, please let us know as soon as possible. Contacting us within 48 hours, with photographs of the items and packaging, helps us resolve things quickly.

Please contact us before returning anything so we can provide the correct return instructions.

Returns and refunds

Please see our Return and Refund Policy for full details.

If you cancel your entire order under your statutory cancellation rights, we’ll refund the standard outward delivery charge where required by law. Any additional cost for an upgraded delivery service is not refundable.

Nothing in this policy affects your statutory rights, including those under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.